LEADING EDGE PROMOTIONS BILLING TERMS & POLICIES
It is our goal to provide our customers with service resulting in 100% satisfaction,
and to handle special requests as completely and quickly as possible. To make
clear our policies concerning special shipping, billing or other special services,
the following outlines procedures and pricing.
MERCHANDISE AND BALL ORDERS WITHIN THE CONTIGIOUS U.S.
Normal processing requires customers make full payment by check, money order
or credit card (MasterCard, VISA, AMEX or Discover cards are accepted) when
the order is placed. Standard shipping to the contigiuous US is included in
the price of the merchandise package, but it does not include special services
or lift gate charges. A $10 handling fee is charged on each individual Merchandise
Purchase Order placed (i.e. whether the order is for 1 merchandise package
or 100, the $10 handling charge is the same). Normal shipping is done by FedEx
Ground Service. Delivery time is specific to each program and the order-delivery
windows are listed for
each specific program on each program's Merchandise Master Purchase Order
(found in each Promotion How-To Manual). General guidelines for normal delivery
is about 8 weeks from the order date. Balls are shipped directed from the
Brunswick Corporation and are shipped separately from any merchandise component
of the package. No merchandise will be shipped until entire order is paid
in full. All orders are non-cancellable and no refunds will be given. Only
damaged merchandise can be returned for replacement with like merchandise
(i.e. a damaged Scooby-Doo 8 lbs ball will be replaced with another Scooby-Doo
8 lb ball). It is the customer's responsibility to inspect all shipments upon
receipt and report to Leading Edge Promotions any shortages or discrepancies
within 10 of the delivery. Leading Edge Promotions will not be responsible
for any shortages reported more than 10 days after the shipment is received.
MERCHANDISE AND BALL ORDERS OUTSIDE THE CONTIGIOUS US
Normal processing required customers make full payment in US dollars by check,
money order or credit card (MasterCard, VISA, AMEX or Discover cards are accepted)
when the order is placed. For shipping outside the contigious US, call for
rates. A $10 handling fee is charged on each individual Merchandise
Purchase Order
placed (i.e. whether the order is for 1 merchandise package or 100, the $10
handling charge is the same). Balls are shipped directed from the Brunswick
Corporation and are shipped separately from any merchandise component of the
package. No merchandise will be shipped until entire order is paid in full.
All orders are non-cancellable and no refunds will be given. Only damaged
merchandise can be returned for replacement with like merchandise (i.e. a
damaged Scooby-Doo 8 lbs ball will be replaced with another Scooby-Doo 8 LB
ball). It is the customer's responsibility to inspect all shipments upon receipt
and report to Leading Edge Promotions
any shortages or discrepancies within 10 of the delivery. Leading Edge Promotions
will not be responsible for any shortages reported more than 10 days after
the shipment is received.
SPECIAL SERVICES WITHIN THE CONTIGIOUS US
Rush Delivery: A Rush Delivery is delivery of any order which is required
in less than 2 weeks from the date the request is made. The charge for
Rush Delivery is $25 per order and the shipment is sent via regular FedEx
Ground. For example: A center submits an order on April 11, 2003. They
request to receive the merchandise
prior to April 25, 2003. If the merchandise is available and we can
accommodate the request, the center is charged $25. Expedited Delivery: Expedited
Delivery is delivery of any order which is required in 3 or less days from
the date the request is made. The charges for Expedited Delivery are:
$25 plus $35 per package for Next Day Delivery (requests must be received
by 10 AM to be received by 3 PM the following day); $25 plus $15 per package
for 2nd Day Delivery and $25 plus $5 per package for 3rd Day Delivery.
Split Shipment Charge : Split Shipment is an order requested to be split up
and shipped in two different shipments. (Sorry, splitting a shipment in more
that 2 cannot be accommodated). The charge for split shipment is $3.50 per
merchandise package. For example: a center places an order for 30 Viz-A-Ball
packages. They inform us at the time of the order or some time after
that they need ten of the Viz-A-Balls on the order sent at a different time
than the other twenty. In this case, the split shipment charge will be assessed
on the ten Viz-A-Balls and the center will be charged $35.00 (10 balls x $3.50
= $35.00).
SPECIAL SERVICES OUTSIDE THE CONTIGIOUS
US
Call for specifics.
MILITARY SHIPPING
All orders from armed forces facilities are shipped via APO. No special services
are available. Customers should allow an additional 2 - 6 weeks for delivery
(depending on location).
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